Due to the COVID 19 epidemic, orders may be processed with a slight delay

Terms & Condition


At zenrxchemist.com we aim to offer an excellent experience to our customers. We help them have an enjoyable shopping experience on our website.

To serve our customers better, we have introduced a return policy. This policy helps customers get in touch with us for any fault in the products they ordered. In such cases, you can get in touch with us through email.

You can also request a refund while you place the order for medicines. For example, incorrect shipping addresses or incorrect brand names were chosen by the customers.

Our customer care team will always be there to assist you. Our team will resolve issues you face while placing the order for drugs via email or phone. We offer a 100% money-back guarantee or reshipping for the order in cases like

  • The package that the customer receives is not as ordered.
  • The order received is damaged.
  • The customer is not happy with the product quality he/she received.

If a customer face any of the above issues upon receiving the order, they can get in touch with us within 10-15 days of order delivery.

The customer will have to bear the postal expenses on returning the order if

  • The customer provides any wrong information regarding shipping details
  • Incorrect information was provided regarding the order by the customer.

In case of a delay in receiving the order, the customer should connect with us through email. We will conduct a thorough check to trace why there is a delay. Still, if the customer doesn’t receive the order in the next 5 days, we follow either of the two steps to resolve the issue

  • We immediately ship a similar order again
  • We refund the money to the customer